Shipping policy

Welcome to DrBonifatto.com (“Company,” “we,” “our,” or “us”), owned and operated by Dr. Bonifatto Whitening. Our goal is to ensure that our customers (“you” or “your”) enjoy a seamless and transparent shopping experience. By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.

1. General Shipping Information

  1. Carriers
    We ship via reputable carriers such as USPS, UPS, FedEx, DHL, or others. The choice of carrier may vary depending on package size, weight, and destination.

  2. Processing Times

    • Processing Period: Orders typically take 1–3 business days to process (excluding weekends and public holidays).
    • Order Confirmation: You will receive an email confirmation once your order is placed.
    • Shipment Notifications: Once your order ships, we will send you an email with tracking information if applicable.

  3. Business Days
    Our “business days” are Monday through Friday, excluding United States federal and state holidays. Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Rates and Delivery Estimates

  1. Shipping Costs
    Shipping costs are calculated and displayed at checkout. These costs are subject to change based on carrier rates, package dimensions, and weight.

  2. Delivery Estimates

    • Domestic (U.S.): Expect 3–14 business days after processing, though delivery times may vary.
    • International: Currently we do not ship internationally

  3. International Duties and Taxes
    You are responsible for any import duties, taxes, or related fees once the shipment reaches your country. Dr. Bonifatto Whitening does not control these charges and is not responsible for any associated delays.

  4. Delays
    Please note that delivery dates are estimates and not guarantees. We are not liable for delays caused by circumstances beyond our control, such as carrier delays, customs inspections, inclement weather, or other unforeseen events.

3. Shipment to P.O. Boxes, APO/FPO Addresses, and Restricted Addresses

  1. P.O. Boxes
    Some carriers do not deliver to P.O. boxes. If we cannot ship to a P.O. Box, we will contact you for an alternative address.

  2. APO/FPO/DPO Addresses
    We ship to APO/FPO/DPO addresses whenever possible; however, shipping times can be significantly longer, and certain product restrictions may apply.

  3. Restricted Addresses
    If we cannot deliver to your address due to carrier or regulatory restrictions, we will notify you. You may need to provide an alternate address or we may cancel your order.

4. Address Accuracy and Changes

  1. Accuracy
    You are responsible for ensuring the shipping address is correct before finalizing your order. Dr. Bonifatto Whitening is not liable for packages lost or delayed due to incorrect or incomplete addresses provided by you.

  2. Changes

    • Before Shipment: If you notice an error, contact us immediately at [your email or phone number]. We will make every effort to correct the address if the order hasn’t shipped.
    • After Shipment: We cannot reroute packages once they are shipped. Any carrier fees incurred for address changes mid-transit are your responsibility.

5. Risk of Loss and Title

All products purchased from DrBonifatto.com are shipped under a shipment contract. The risk of loss and title for these items transfers to you upon delivery to the carrier. We are not responsible for lost or stolen packages once the carrier confirms delivery to the address you provided. Any issues regarding damage, loss, or theft must be resolved with the carrier.

6. Damaged or Lost Packages

  1. Damaged in Transit

    • If your order arrives damaged, please take photos immediately, keep all packaging, and contact us at smile@pebo.co.
    • We will work with the carrier on your behalf, but resolution times vary according to carrier policies.

  2. Lost or Stolen

    • If tracking shows your package was delivered, but you cannot locate it, you must contact the carrier directly.
    • We may assist in filing a claim at our discretion but will not provide refunds or replacements unless required by law.

7. Backorders and Product Availability

If an item is out of stock or on backorder, we will notify you with an anticipated restock date or suggest alternative products. You may request a refund or wait for stock to become available.

8. Return Shipping

Refer to our Refund/Return Policy for details on returns, exchanges, and refunds. You may be responsible for return shipping charges unless otherwise stated. Damaged or defective items must be handled according to the return procedures in that policy.

9. Limitation of Liability

  1. No Warranties
    We offer no guarantees or warranties—express or implied—on delivery times or shipping services once items are in the possession of the carrier.

  2. Liability Cap
    To the fullest extent allowed by law, the total liability of Dr. Bonifatto Whitening for any claims related to shipping is limited to the replacement cost of the products ordered or the amount paid, whichever is less.

  3. Indemnification
    You agree to indemnify and hold harmless Dr. Bonifatto Whitening and its affiliates from all liabilities, losses, or expenses arising from your breach of this Shipping Policy or misuse of our services.

10. Compliance with Local Regulations

It is your responsibility to comply with local laws, regulations, and any import restrictions for the products purchased. We are not responsible for any losses, damages, or expenses resulting from noncompliance.

11. Customer Support

If you have any questions regarding shipping, please contact us:

  • Email: Smile@pebo.co
  • Hours: e.g., Monday–Friday, 9 AM–5 PM (PST)

We strive to respond to customer inquiries within [24–48 hours] on business days.

12. Governing Law and Dispute Resolution

This Shipping Policy is governed by the laws of the State of Nevada without regard to conflict of laws principles. Any legal claims or actions against Dr. Bonifatto Whitening must be brought in a court located in Clark County/Nevada, and you consent to the exclusive jurisdiction of those courts.

13. Changes to This Policy

We reserve the right, at our sole discretion, to modify or replace this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on DrBonifatto.com. Your continued use of our website and services after any changes indicates your acceptance of the revised policy.

Conclusion

By purchasing from DrBonifatto.com, you acknowledge that you have read, understood, and agree to abide by this Shipping Policy. If you do not agree with any provision in this policy, do not place an order on our website.

If you need further clarification about any point in this Shipping Policy, please reach out to Dr. Bonifatto Whitening via our Contact page, email, or phone.